Frequently Asked Questions
Is remote computer repair really safe?
Yes! We use secure, encrypted screen-sharing technology that ensures only you and our technician can see your screen. You'll also have control over the session, and we can't access anything without your permission.
Will I have control over my computer during the session?
Absolutely! While we work to solve your issue, you can watch every step of the process. You'll have full control of your computer at all times.
What kind of problems can you solve remotely?
We can fix a wide range of issues remotely, including software troubleshooting, virus removal, system optimization, software installations, and much more. If your issue requires physical hardware repairs, we'll advise you accordingly.
How do I get started?
It's easy! Just give us a call and we'll schedule a time to connect remotely. We'll walk you through the entire process and get to work on resolving your issue.
How much do remote services cost?
Our remote services are both affordable and transparent. We offer a very competitive hourly rate, and you'll know exactly what the cost will be before we begin any work. No hidden fees.
What happens if I don't feel comfortable with remote access?
Your comfort and security are top priorities for us. That's why you'll be at your computer or device and on the phone with us at the same time. You can opt out of remote access anytime during the session, and we'll work with you to find a solution that keeps you feeling confident and secure.
How do I pay for services, and do I need to pay in advance?
You only pay after our work is complete and you're fully satisfied with the results. Once everything is taken care of, we'll email you an invoice while we are still online with you, and you can easily pay with just one click using a credit or debit card. We use Stripe, a trusted global payment platform that processed over $1 trillion in payments in 2023, ensuring your transaction is secure and hassle-free.